Privacy policy

Last updated: October 19, 2026

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, purchase products, use our services, or communicate with our team.

Personal Information We Collect

The information we collect depends on how you interact with our online store and may include:

Contact information: Your name, email address, telephone number, billing address, and shipping address.
Order information: Products purchased, order amounts, transaction history, shipping arrangements, and order status.
Payment information: Payment status, billing details, transaction references, and limited information shared by our payment processing providers.
Customer support information: Messages, photographs, documents, and other information submitted when requesting assistance.
Technical information: IP address, browser type, device information, operating system, and technical details associated with website visits.
Website activity: Pages visited, products viewed, shopping cart activity, and other interactions with our store.

How We Collect Information

We obtain personal information through several sources, including:

Information you provide directly during checkout, through forms, through chat support, or through other communications.
Information collected automatically when you browse or interact with our website.
Information received from service providers involved in operating our business, including payment processors, shipping companies, e-commerce platforms, analytics providers, and customer support services.

How We Use Personal Information

We may use collected information for the following purposes:

Receiving, processing, confirming, preparing, and delivering customer orders.
Processing payments and maintaining accurate transaction records.
Sending order confirmations, shipping updates, and other transaction-related notifications.
Responding to customer questions and providing assistance before and after purchases.
Reviewing replacement requests and resolving order-related concerns.
Operating, maintaining, troubleshooting, and improving our website and services.
Identifying and preventing fraud, unauthorized transactions, misuse, and security threats.
Maintaining business records and complying with legal, tax, accounting, and regulatory requirements.
Sending promotional communications where permitted by applicable law.

Cookies and Similar Technologies

Our website and third-party service providers may use cookies and comparable technologies to maintain website functionality, preserve shopping cart information, remember preferences, analyze performance, and help protect against fraud.

Most web browsers allow you to manage, restrict, or disable cookies through their settings. Disabling certain cookies may affect the operation of some website features.

Sharing Personal Information

We share personal information only to the extent reasonably necessary to operate our business, deliver services, or comply with applicable legal requirements.

Information may be shared with:

E-commerce platform providers and website service providers.
Payment processors and fraud-prevention services.
Shipping carriers and order fulfillment partners.
Hosting, analytics, security, and customer support providers.
Professional advisers, including legal and accounting professionals.
Government authorities or regulatory bodies when required or permitted by law.

We do not sell or rent personal information.

Payment Information

Payments are processed through third-party payment providers that operate under their own privacy and security policies.

We generally receive only the transaction information necessary to verify payments, fulfill orders, maintain records, prevent fraud, and provide customer assistance.

Marketing Communications

Where permitted by applicable law, we may send communications about our products, services, promotions, or other store updates.

You may unsubscribe from promotional emails at any time using the unsubscribe link included in the message.

You may also request assistance through the chat widget located in the lower-left corner of our website.

Unsubscribing from marketing communications will not prevent you from receiving essential transactional messages concerning orders, payments, shipping, or customer support.

Protecting Your Information

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, loss, misuse, modification, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

Personal information is retained only for as long as reasonably necessary to complete transactions, provide customer support, prevent fraud, resolve disputes, maintain business records, and satisfy applicable legal, accounting, tax, or regulatory obligations.

International Processing

Some of our service providers may process or store personal information outside your province, territory, or country.

When information is processed in another jurisdiction, it may be subject to the laws applicable in that location.

Your Privacy Rights

Depending on applicable privacy laws, you may have the right to:

Request access to personal information held about you.
Request corrections to inaccurate or incomplete information.
Request deletion of certain personal information.
Withdraw consent to particular uses of personal information.
Submit questions or concerns about our privacy practices.

We may request identity verification before processing certain requests. Some information may need to be retained where permitted or required by law.

Children's Privacy

Our website and services are not intended for individuals who have not reached the age of majority in their place of residence.

We do not knowingly collect personal information from children without appropriate authorization.

Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our business operations, technology, services, or legal obligations.

Any updated version will be published on this page with a revised update date.

Contact Us

If you have questions about this Privacy Policy, wish to make a request concerning your personal information, or have concerns about how your information is handled, please contact our team through the chat support available on this website.

The chat widget can be found in the lower-left corner of the website.