Terms of service
Last updated: October 19, 2026
These Terms of Service govern your use of our website, online store, products, and related services.
By accessing the website, submitting an order, or using our services, you agree to comply with these terms. If you do not agree, please discontinue use of the website and refrain from placing orders.
1. Eligibility and Accurate Information
You must have reached the age of majority in your province, territory, state, or country to purchase products from this website.
You agree to provide accurate, complete, and up-to-date information when placing orders or communicating with our team.
You are responsible for verifying your contact information, billing details, payment information, and shipping address before completing an order.
2. Product Information and Website Content
We make reasonable efforts to ensure product descriptions, photographs, prices, inventory information, and other website content are presented accurately.
Actual product appearance may differ slightly from displayed images due to screen settings, packaging changes, product updates, or similar circumstances.
Product descriptions, pricing, availability, packaging, and website information may be updated without prior notice.
Where reasonably necessary, we may restrict purchase quantities, discontinue products, or limit sales.
3. Orders and Acceptance
Submitting an order represents an offer to purchase the selected products. An order is not considered accepted solely because it has been submitted.
Order acceptance occurs after payment has been successfully processed and an order confirmation has been issued.
We reserve the right to decline, suspend, or cancel an order when:
- Payment cannot be completed or verified.
- A requested product is unavailable.
- Order details are inaccurate or incomplete.
- We reasonably suspect unauthorized activity, fraud, or unlawful conduct.
- A pricing, inventory, technical, or website error has occurred.
- Processing the order would violate applicable laws or store policies.
If an accepted order is cancelled after payment has been processed, the amount will be returned through the original payment method wherever reasonably possible.
4. Pricing, Taxes, and Payment
Product prices and promotional offers may change without advance notice.
The applicable purchase price is generally the price displayed during checkout when the order is submitted.
Applicable taxes, shipping fees, and the complete order total are displayed before payment is finalized.
By submitting an order, you confirm that your payment information is accurate and that you are authorized to use the selected payment method.
5. Shipping and Delivery
Order processing and delivery periods are estimates rather than guaranteed timelines.
Shipping may be affected by carrier delays, weather conditions, service interruptions, remote destinations, incorrect delivery details, or circumstances beyond our reasonable control.
Customers are responsible for supplying accurate and complete shipping information.
We are not responsible for delivery failures, delays, or additional expenses resulting from incorrect or incomplete information provided at checkout.
6. Returns, Refunds, and Replacements
Except where otherwise required by applicable law, all purchases are final. We do not offer refunds, returns, or exchanges.
A complimentary replacement may be approved when an order arrives damaged, defective, incorrect, or incomplete.
Replacement requests must be submitted within 30 days of delivery and include sufficient information to establish the issue.
Additional information is available in our Refund & Replacement Policy.
7. Acceptable Website Use
Our website and services may only be used for lawful purposes.
You agree not to:
- Engage in fraud, deceptive activity, abuse, or unlawful conduct.
- Provide false information or impersonate another person.
- Disrupt or interfere with website performance, functionality, or security.
- Attempt to access systems, accounts, networks, or information without authorization.
- Introduce viruses, malware, or other harmful software.
- Copy, reproduce, scrape, distribute, resell, or commercially exploit website content without permission.
- Use automated tools in a way that places unreasonable demands on website resources.
- Use purchased products in violation of applicable laws.
We may restrict or terminate website access where reasonably necessary to address violations or protect our customers, business, or systems.
8. Intellectual Property
Website content, including text, graphics, images, design, layout, product descriptions, and branding, belongs to us or is used under appropriate licensing arrangements.
This material is protected by applicable intellectual property laws.
You may use the website for personal, non-commercial shopping purposes.
Commercial reproduction, publication, distribution, modification, display, or resale of website content requires prior written authorization.
9. Third-Party Services
Our store uses third-party providers for services such as website hosting, payment processing, analytics, security, shipping, and order fulfillment.
We are not responsible for interruptions, delays, technical errors, or third-party decisions that fall outside our reasonable control.
10. Privacy and Personal Information
Personal information collected through our website is handled in accordance with our Privacy Policy.
Information may be shared with relevant service providers where reasonably necessary to operate the store, process payments, fulfill orders, prevent fraud, and provide customer support.
11. Website Errors and Corrections
Despite our efforts to maintain accurate information, the website may occasionally contain errors, omissions, or inaccuracies involving product descriptions, prices, availability, promotions, shipping charges, or delivery estimates.
We may correct errors, update information, or cancel affected orders where reasonably necessary.
Where an order is cancelled after payment has been accepted, any required refund will be processed accordingly.
12. Disclaimer
To the extent permitted by applicable law, our website, content, and services are provided on an "as available" basis.
We do not guarantee that website access will always be uninterrupted, completely secure, or free from technical problems.
Nothing in these terms excludes warranties, guarantees, conditions, or consumer protections that cannot legally be excluded.
13. Limitation of Liability
To the extent permitted by law, we are not responsible for indirect, incidental, special, punitive, or consequential losses resulting from the use of, or inability to use, our website or services.
We are also not responsible for losses or delays caused by circumstances beyond our reasonable control, including carrier disruptions, service outages, payment-provider issues, severe weather, industrial action, government measures, or third-party failures.
Nothing in this section excludes or limits liability or consumer rights where doing so is prohibited by applicable law.
14. Updates to These Terms
We may modify these Terms of Service periodically.
Revised terms will be published on this page with an updated date and will generally take effect upon publication unless otherwise stated or required by law.
15. Severability
If any provision of these terms is determined to be invalid or unenforceable, that provision will be limited or removed only to the extent necessary.
The remaining provisions will continue to apply.
16. Governing Law
These terms and your use of our website are governed by applicable law.
Nothing in these terms prevents you from exercising mandatory consumer rights available in your province, territory, or other applicable jurisdiction.
17. Contact Support
If you have questions about these terms or need assistance with an order, please contact our team through the chat support available on this website.